Ticket Operations Associate (Part Time)

Los Angeles Kings

Part Time
Los Angeles Kings
El Segundo, CA

Job Details

Anschutz Entertainment Group, Inc. (“AEG”) is subsidiary of The Anschutz Company and one of the leading sports and entertainment presenters in the world.  AEG owns a collection of companies including multi-use facilities such as STAPLES Center and StubHub! Center in Southern California, several sports franchises including the Los Angeles Kings (NHL) and Los Angeles Galaxy (MLS) and AEG LIVE, one of the world’s leading concert promotions and touring companies.  AEG is also currently overseeing the development of L.A. LIVE, 4 million sq. ft. downtown L.A. sports, residential and entertainment district.

JOB DESCRIPTION:

The Associate of Ticket Operations will provide clerical, administrative, and operational support for the Ticket Operations department under the general direction of Ticket Operations management.  He/she will work during regular office hours and/or event hours including evenings, weekends, and holidays.

ESSENTIAL FUNCTIONS:

  • Process tasks and orders using AXS ticketing software
  • Assist in preparing general financial and ticketing reports
  • Assist in coordinating and executing all ticket mailings and will call
  • Organize and maintain department files and archives
  • Assist in ordering and maintaining department office supplies
  • Assist with game day operations for home games and special events
  • Provide excellent customer service to all internal and external clients

SUPPORTIVE FUNCTIONS:

  • Assist analytics department as needed
  • Assist with general office duties as needed
  • Provide back-up administrative support for other departments as needed
  • Special projects as assigned by management
  • Implement and support all policies and procedures for the department
  • Work with account executives to assure adherence to proper ticketing guidelines
  • Support and participate in organizational volunteer efforts (i.e. Kings and/or AEG charitable functions & events)

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

  • Highly organized, resourceful, detailed-oriented, quick learner
  • Ability to prioritize workload and solve problems efficiently and quickly
  • Exceptional guest and client service capabilities
  • Ability to multi-task in a fast paced environment
  • Assertive, resourceful, self-motivated, self-starter with the ability to work with minimal supervision
  • Ability to professionally handle highly sensitive and confidential information
  • Ability to professionally communicate and interact with all levels of management
  • Ability to read, listen and communicate effectively in English, both verbally and in writing
  • Proficient with Microsoft Word, Excel, and Outlook
  • Ability to access and input information using a moderately complex computer system
  • Available to work various hours including evenings/nights, weekends and holidays

QUALIFICATION STANDARDS

Education:

  • College degree preferred

Experience: 

  • A minimum of one (1) year experience in ticket operations, ticket sales, or customer service preferred
  • Knowledge of basic Excel functions
  • Background in Sports/Entertainment/Hospitality industry preferred
  • Interest in hockey and/or other team sports a plus

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside his/her normal description.

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