Suite Concierge - Part Time

Minnesota Wild

Part Time
Minnesota Wild
St. Paul, MN

Job Details


POSITION SUMMARY/DESCRIPTION: Responsible for a variety of duties including but not limited to VIP Entrance, directional assistance, problem solving all while providing superior customer service to guests in all premium areas of Xcel Energy Center.


  • Responsible for front line service to premium seating guests.
  • Responsible for the entry process as a ticket taker, allowing or denying event access, verification of valid tickets, scanner usage/knowledge while providing each guest with a greeting and general directions.
  • Responsible for working in a variety of areas including Gate 5 area, Concierge Desk, RBC Wealth Management Club Level, Treasure Island Resort & Casino Ice Lodge, Suite Level concourse.
  • Records event notes such as guest issues, custodial needs, maintenance requirements, and catering activities.
  • Monitors work area, ensuring building policies are enforced and work space is safe and ready for guests. 
  • Verification of ticket for assigned suite, direction to specific suite, assist with resolving ticket issues and those requiring special seating needs.
  • Roam suite level with regular interval of walking to ensure guest needs are being met.
  • Periodic suite checks which include walking around concourse ensuring guests are not smoking, responding to guest needs, looking for contraband, looking for safety hazards.
  • Responds immediately to the guests’ needs and reports any concerns to the supervisor or manager.
  • Assists in resolving problems regarding guest related concerns.
  • Follows proper procedures during evacuations and emergencies.
  • Attends the pre-shift meeting for each event.
  • Ability to transport guests via a wheelchair to locations within our facility.
  • Ability to use a portable radio to communicate with Concierges, Supervisors and Manager.
  • Performs other related duties as assigned.


  • At least 16 years old


  • Customer service experience preferred
  • Microsoft Office experience is preferred
  • Problem solving skills including identifying and resolving in a timely manner
  • Able to follow instructions and respond to manager direction
  • Able to work with the guest and staff in a professional manner at all times


  • Customer services oriented
  • Fan friendly attitude and willing to initiate conversation with the guests
  • Able to work within a team and a service oriented environment
  • Professional appearance

Work Conditions

  • Available to work evenings, weekends and normal business days
  • Willing and able to work all Concierge positions within the facility
  • Able to deal with frequent change
  • No guarantee of hours
  • Ability to stand up to 6 hours at a time
  • Ability to lift and/or move up to 25 pounds
  • Ability to push and pull wheelchairs up to 300 lbs.
  • Ability to walk up and down stairs
  • Able to read ticket and direct guests appropriately
  • Ability to use a ticket scanner using a repetitive motion.

Local Candidates Only - Please no phone calls

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