Supervisor/Lead Associate

The Rinks - Poway Ice

Full Time
The Rinks - Poway Ice
Poway, CA

Job Details


This position is responsible for the supervision of part-time staff associates in a manner supportive of The Rinks Ice and Inline facilities and the daily activities required to operate the ice facility.  The individual must thrive in a fast paced, dynamic environment and have the ability to deal with a variety of individuals and personalities. (Supervisor is Full Time, Lead Associate is Part Time)

Essential Responsibilities:


  • Promptly assign duties to all Associates to meet the daily needs of the facility and ensure task completion.
  • Oversee Associates in all areas of the facility to ensure 100% guest satisfaction and to maintain The Rinks policies and procedures.
  • Coach, counsel and discipline Associates in order to accomplish department objectives and ensure compliance with policies and procedures.
  • Demonstrate the initiative and commitment to communication and teamwork to ensure optimal guest service.
  • Actively promote successes and priorities of the company including the company values and vision.
  • Provides quality customer service both internally and externally, by enforcing quality and customer service standards.
  • Participate at weekly/biweekly lead meetings and attend Power Play sessions.  


  • Able to communicate rink program information to guests with a high degree of knowledge and skill when escalated by Associate. 
  • Resolve operations problems (Ticketing, Reservations & Enrollment in programs) in a skillful, expedient manner.
  • Delegate the set up and tear down of facility signage and displays where applicable.
  • Aide in the execution of Special Events and Programs.

Maintenance and Safety

  • Maintains a safe and healthy work environment by knowing and carrying out emergency procedures including follow-up documentation and reporting on injuries to guests or employees.
  • Assist in Ice Maintenance as needed to maximize efficiency.  Operate the Zamboni and “Edger”, requiring ability to walk on the ice.
  • Manage Associates who safeguard public sessions to assure exemplary Guest experience.  Ice Rinks:  Able to walk out onto the Ice surface to assist customers in emergencies.
  • Monitor ice and inline Rink surface conditions; delegates Associates to remove debris from surface and surrounding areas.
  • Reports all maintenance requests to the General Manager in a timely manner.
  • Lift and move hockey nets (weight between 81 – 120 lbs)
  • Replace Rink glass as needed (weight between 52 – 155 lbs)

Accounting and Finance

  • Responsible for distributing all cash drawers, deposits and safe monies to Associates.
  • Daily documentation of sales reports including but not limited to; Cover report, flash sales summary report, ice utilization report, food and beverage, Marty report, over short report, and deposit summary report.
  • Required to complete daily audit reports to accounting department and General Manager.


May be assigned one or more of the following:

  • Scheduling of part time Associates
  • Schedule sessions and Facilitator for monthly Power Play sessions
  • Ensures that Maintenance and Compressor logs are complete and up to date
  • Control of all refunds
  • Responsible for video game coin locker deposits
  • Monitor timeclock hours and enters notes for Attendance points


  • High School diploma or equivalent
  • One or more years of management experience with the ability to delegate responsibilities preferred
  • Must be 21 years of age or older
  • Ability to work a flexible schedule including nights, weekends, and holidays
  • Excellent communications skills, both written and verbal
  • Effective time management and organizational skills


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