Operations Associate

The Rinks - Poway Ice

Part Time
The Rinks - Poway Ice
Poway, CA

Job Details

Overview:

This associate is responsible for performing the daily activities required to operate the Rink facility, including all aspects of customer service, cash handling, skate guard during public sessions.

ESSENTIAL Responsibilities:

The Operations Associate will be assigned to one or more of the following skill areas:

Front Desk/Reception:

  • Communicate rink program information to Guests
  • Operate Point of Sale system in a skillful, expedient manner while efficiently and accurately performing daily cash handling activities
  • Coordinate locker room check-in and check-out procedures
  • Greet and assist Guests throughout the facility
  • Answer telephone in a cheerful, courteous and timely manner

Skate Counter:

  • Efficiently distribute skates and assist Guests in proper skate size selection
  • Manage customer flow including timeliness of service and line flow
  • Collect, inspect and properly store skates to correct location.
  • Sharpen/maintain rental skates for quality performance/presentation

Snack Bar:

  • Demonstrate a thorough knowledge of menu items, recipes and prices for the Snack Bar operation
  • Efficiently and accurately perform daily cash handling activities
  • Skillfully operate food and beverage equipment machines and prepares product in a proficient manner
  • Manage customer flow including timeliness of service and line flow

Skate Guard:

  • Safeguard public sessions to assure exemplary Guest experience and safety by monitoring activity on rink surfaces and in other controlled areas
  • Monitor rink conditions; remove debris from rink surface
  • Must be able to skate for up to 2 hours or willing to learn to skate
  • Maintain encouraging and attentive demeanor throughout session
  • Monitor safety of skaters including proper usage of skates and other equipment 

Scorekeeper:

  • Efficiently and accurately perform scorekeeping duties
  • Communicate effectively with referees in fast paced, dynamic environment

Party Host:

  • Set-up and decorate party room prior to guest’s arrival
  • Set up appropriate facility signage
  • Maintain a positive and attentive demeanor throughout the party
  • Provide outstanding customer service throughout the event, ensuring that food is served on-time, assisting with skate size selection and timing of skate

 

All above areas are responsible for:

  • Providing excellent customer service by enthusiastically servicing Guests while performing a multitude of diverse tasks, being thorough, accurate and prompt when responding to Guest inquiries and when necessary direct the individual to the appropriate Associate
  • Demonstrating the initiative and commitment to communication and teamwork to assure optimal Guest Service
  • Adhering to First Aid and emergency guidelines and procedures
  • Being alert to and communicate safety/security problems to Shift Manager in a timely manner
  • Adhering to manufacturers specifications when using equipment or materials in order to assure no risk to self, fellow Associates or Guests
  • Maintaining The Rinks housekeeping standards for all areas of the Rink including; lobby, bleachers, restrooms, meeting spaces, locker rooms and offices
  • Assisting in annual maintenance projects
  • Periodically, efficiently performing clerical activities
  • Maintaining a professional and organized demeanor when dealing with both internal and external Guests
  • Providing services as required for special events, tournaments and competitions
  • Performing various tasks as necessitated by Guest Service or facility requirements
  • Adhering to all Rinks policies and procedures

Qualifications:

  • High School diploma or equivalent preferred
  • Must be 16 years of age or older
  • Is a highly motivated self-starter who is service minded, enthusiastic and energetic
  • Demonstrates an understanding of The Rinks commitment to quality service, products and entertainment
  • Possesses strong interpersonal and communication skills
  • Consistently maintains a pleasant, professional and approachable style
  • Thrives in a fast paced, dynamic environment where required to deal with a variety of individuals and personalities
  • Able to work a flexible schedule consisting of varying days and hours (including weekends, holidays and nights)
  • Meet minimum reading, writing and mathematical requirements where necessary
  • Rink operations experience a plus

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