The Loge Attendant is responsible for preparing an individual loge suite (stock with appropriate paper goods, setting up induction warming units, inventory of mini-bar fridge contents) and the bar (cut fruit, stock paper goods, bottled beer, liquor and wine) prior to customer arrival. Reordering food items if needed by entering orders into Quest system through each event. Take beverage orders from guests for all alcohol products and enter orders into Quest system. Mix and serve alcohol according to company policy as well as North Carolina Alcohol Law Enforcement (ALE training required). Responsible for collecting drink voucher or credit card/cash payment from client for each alcohol drink. All orders processed and paid via Quest point of sale system - will prepare and present guest checks to loge client for payment. Loge cleanup and restocking is required following every event. Attendant will provide excellent professional customer service for our Loge guests.
Additional responsibilities include inventory, cash/credit card handling, restocking and cleaning loge suite area. Must accurately account for cash drawer and credit card payments. Work with all staff members.
Must be at least 21 years old. Must have excellent communication, customer service skills as well as exceptional attention to detail. Should be able to stand for long periods of time including walking up and down stairs and the ability to lift 35 pounds.
Previous banquet, country club or high end restaurant experience is preferred.
A flexible work schedule is required for the position including 75% monthly availability (must be available for any 5 days of a standard work week) for all booked events (hockey, basketball, concerts and family shows) scheduled on nights, weekends and holidays. You must be available to report for each shift two (2) hours prior to the event time of each scheduled event (i.e. 5:00 p.m. report time required for a 7:00 p.m. event). Event times will vary.
Must pass criminal background check.
PNC Arena is an Equal Opportunity Employer and provides for a drug free workplace