Tour Guide - Little Caesars Arena

Detroit Red Wings

Part Time
Detroit Red Wings
Detroit, MI

Job Details

 

Job Summary: 

The Little Caesars Arena Tour Guide’s responsibilities are to engage with all aspects of arena experiences. This position focus’ on facilitating various types of guest engagement experiences at Little Caesars Arena. The responsibilities for this role include but are not limited to support and ownership in the following areas:

  • Little Caesars Arena experiences operation and service

  • Arena Experience guest check-in

  • Special Event support

  • Ticketing support

  • Tours within Corporate settings (Special Events and Company activities)

  • Customer Service

  • Private and Public Tours

Primary Responsibilities:

  • Provide fulfilling and quality experiences for all guests who partake in the arena experiences, including Corporate activities, Special Events, Private Tour Groups, and Public Tours.

  • Provide quality customer service with guest check-in, guest engagement, and guiding guests safely through the arena.

  • Proactively enhance the visitor experience through excellent customer service

  • Maintain cheerful, welcoming, professional atmosphere

  • Provide best-in-class tour experiences with excellent public speaking skills and guest interaction; provide a cohesive, timely, engaging, and factual tour script delivery; be knowledgeable of home team’s history, facts regarding the stadium infrastructure, and all present, and future stadium events.

  • Participate in quarterly training sessions regarding tour script updates, any updates in program policies, and review of customer service performance.

 

Essential Requirements:

  • High school diploma or GED required

  • Ability to work flexible hours as needed, including weekends and some holidays

  • Available to work up to 10-20 hours a week

  • Excellent written and oral communications skills

  • Guest engagement experience a plus

  • Professional and clean appearance

  • Excellent public speaking skills

  • Ability to gracefully handle stress under pressure

  • Ability to control large groups independently and with co-workers

  • Desire and willingness to collaborate with fellow colleagues

  • Ability to adhere to program standards and expectations

     

    Hours:

    Maximum of 29 hours/week

    Shifts include evenings, weekdays, weekends, and some holidays

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