Premium Sales and Service Coordinator

Anaheim Ducks  Hockey Club

Full Time
Anaheim Ducks Hockey Club
Anaheim, CA

Job Details

Premium Sales & Service Coordinator  

The Premium Coordinator is responsible for supporting sales efforts, servicing existing clients and ensuring a high renewal rate of Club Seat and Suite accounts. 

Examples of Essential Duties/Responsibilities: 

  • Support Sales staff by creating/managing transaction paperwork such as contracts, amendments, invoices and payment plans for new and renewing Premium accounts. 
  • Serve as on-site Service representative during Honda Center events/Ducks games; interface with clients and their guests in person; enforce building policies during events. 
  • Manage accounting of Food & Beverage invoices.
  • Assist in maintaining the look of Premium-related areas within the arena, primarily the individual suites, by performing suite checks, and following up on maintenance and housekeeping requests.
  • Manage gift inventory of autographed Ducks items as well as other stored giveaways.
  • Maintain RSVP lists for annual Premium events such as ice-skating parties, off-site Premium dinners, Watch Parties, client road trips, etc.
  • Foster positive working relationships with various other departments (Ticketing, Food & Beverage, Maintenance, etc.) who contribute to the operation of the Premium Department.
  • Assist in overseeing part time Concierge staff.
  • Other office duties include ordering event-related supplies, maintaining shared hard and digital files and assisting within department as needed.

Specific Qualifications/Abilities: The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Bachelor’s degree or equivalent
  • 1-2 year’s customer service experience / sales support working with high-end/VIP clientele.
  • Minimum 1 year experience working in an office environment in a support role.
  • Minimum 1 year experience working with legal contracts.
  • Basic understanding of accounting and invoicing; ability to accurately calculate simple mathematics such as addition, subtraction, multiplication.
  • Basic working knowledge of Microsoft applications (Word, Excel, and Outlook).
  • Strong attention to detail and solid organizational skills
  • Excellent interpersonal and communication skills, both written and verbal
  • Knowledge of CRM, Archtics, ABI helpful.
  • Ability to work a flexible schedule including nights, weekends and some holidays.

 

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