Account Executive - Arena Group Sales

Sharks Sports and Entertainment

Full Time
Sharks Sports and Entertainment
San Jose, CA

Job Details


The Account Executive – Arena Sales will focus primarily on outbound ticket sales and new group business development. The ideal candidate is motivated, reliable, hard-working, organized, and thrives on selling group tickets over the phone or in person. Being comfortable with making 50+ outbound calls per day and selling group tickets to fun, family events such as Disney On Ice, Harlem Globetrotters, figure skating and the San Jose Barracuda is a must! This position will also manage ticketing and service for the 2018 U.S. Figure Skating Championships. 

Essential duties and responsibilities
Group Sales
• Aggressively prospect and generate new group business to maximize revenue for SAP Center events including the San Jose Barracuda.
• Develop and maintain a thorough awareness of all group sales campaigns.
• Establish and maintain positive relationships with prospective organizations, companies and clients.
• Monitor and negotiate availability for group events in line with sales objectives and event capacity.
• Meet with all groups to ensure high levels of customer satisfaction.
Sales Lead Database Follow-Through
• Build and enhance the usefulness of existing lead database and CRM.
• Make use of lists, referrals and other sources to increase prospects and grow the group sales business.
• Identify prospects for each event by networking and conducting aggressive outreach.
Team Participation
• Participate as a team member through meetings and informal support to other team members and support staff, to maximize customer service and sales performance.
• Interact with SAP Center Marketing, Booking and Sales Departments to provide a cooperative, customer-oriented focus for all operations.
• Provide creative input and assertive follow-through to efforts that enhance customer satisfaction.
• Represent the Sales department at various community events and at SAP events to promote ticket sales.
• Perform other tasks and projects as directed.

Required qualifications
• Minimum of 1 year of outbound sales, customer service and/or ticketing experience.
• Previous Ticket Sales experience - cold calling skill a must.
• Proficient in Outlook, Word and Excel. Experience with CRM and Archtics ticketing system a plus.
• Excellent communication skills both written and verbal, detail oriented, strong problem solving and decision making abilities.
• Positive, aggressive, and enthusiastic approach to clients so as to convey a positive image.
• Night and weekend work required including working SAP Center events.
• Excellent interpersonal skills; ability to maintain positive working relationships and attitude.
• Bachelor’s degree from a four-year college or university; or equivalent combination of education and experience.
• Exhibit core company values

Corporate Values:


All Employees


We focus on the needs of customers, co-workers and community

·         We contribute to the well-being of the greater community through involvement

·         We look for opportunities to deliver Plus One service contribute to the well-being of greater community

·         We exhibit humility and compassion for the needs, interests and thoughts of others.

·         We deliver a wide range of events that appeal to our community in a safe and friendly environment.

·         We consistently deliver experiences and solutions that exceed expectations.


We have a strong sense of passion for what we do, our workplace and our brand.

·         We know our business

·         We are great at what we do

·         We wear, display and respect the logo

·         We overcome challenges and are resilient

·         We continuously improve and maintain our facilities and services

·         We create positive experiences for others

·         We enjoy what we do


We consistently hold ourselves to a high standard through trust, honesty and loyalty, always doing the right thing even when no one is looking.

·         We are always direct, open and honest

·         We are transparent and effective in our communications

·         We are accountable for our actions and decisions

·         We earn the trust of each other

·         We do what we say and say what we mean

·         We give credit where credit is due


We treat others the way that we want to be treated.

·         We recognize that all our roles are important to the success of the organization

·         We show up on time

·         We consider how our actions affect others

·         We honor work life balance

·         We  act through differences directly with people involved

·         We are humble in victory, gracious in defeat

·         We appreciate the diversity each person brings

I Am Dedicated

We are committed to making our organization the best in sports and entertainment

·         We do what it takes to get the job done

·         We go above and beyond our regular job duties

·         We maintain a positive attitude

·         We rise to the challenge

·         We strive to achieve and exceed our goals

·         We are fearless in the pursuit of excellence

·         We operate with a sense of urgency and accountability to deliver results

·         We are proactive and innovative


We are cooperative and selflessly work toward achieving common goals

·         We share tools, information, skills and ideas with others to create success

·         We actively listen

·         We motivate others through example, positive energy and positive reinforcement

·         We participate in activities that build camaraderie

·         We have each other’s back


No Visa Sponsorship Available.
No relocation services provided-local candidates preferred.

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Note: This position was originally posted on the Sharks Sports & Entertainment employment site. To ensure that your application is considered for this position, please tap "Apply" below to apply for this job on the Sharks Sports & Entertainment employment site.

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