Spring 2018 - Quality Assurance Event Night Internship

Nashville Predators/Bridgestone Arena

Full Time
Nashville Predators/Bridgestone Arena
Nashville, TN

Job Details

Quality Assurance Event Night Internship – Nashville Predators / Bridgestone Arena

The Nashville Predators offer full-time college students the opportunity to gain hands on experience and earn college credit at the same time! Predators’ internships make it possible for students to learn how a professional sports team operates on a daily basis. You will learn valuable skills in database management, lead generation, survey research, analytics, and ticketing as well as gain contacts and experiences to jump start a career in the wide world of sports!

Bridgestone Arena / Nashville Predators prides ourselves on high level Customer Service and Guest Experiences. This intern will assist with ensuring that these high expectations are met each event by conducting Pre-Event walkthroughs to monitor building cleanliness, conduct nightly surveys monitoring overall building operation and service, and provide feedback on various interactions with staff and guests. This internship will also provide the opportunity to shadow the Director of Quality Assurance / Front of House Manager, as well as other departments throughout events to discover how Customer Service plays a role throughout all facets of an event. Please take note that Quality Assurance Interns will have duties associated with both hockey-related and non-hockey related events, such as concerts, conventions, and other sporting events. 

Requirements:

  • All interns must be students at accredited colleges and universities.

  • The internship must be a part of the student’s curriculum

  • The internship must provide earned hours that are directly applied to the student’s degree.

  • Interns must be available to work event nights (Hockey and Non-Hockey Related). Event Nights include non-traditional hours, evenings, weekends, and some holidays.

  • Candidates should understand that total work hours per week are determined by the Event Schedule, and vary each week.

  • Interns must be detail-oriented, team players, friendly, have initiative, strong personal and communication skills.

  • Interns must be prepared for long hours on their feet.

  • Local (Middle Tennessee) candidates strongly preferred

  • Internships do not provide compensation or housing.

  • Internships do not guarantee full-time positions with Bridgestone Arena or the Nashville Predators upon completion.

Responsibilities:

  • Conduct Pre-Event Arena Walkthroughs

  • Complete Quality Assurance Surveys throughout Events

  • Observe Customer Service / Guest Experiences during Events

  • Conduct interactions with Arena Staff / Guests to measure Customer Service Experience

  • Shadow Director of Quality Assurance / Front of House Manager as needed

  • Interact with and shadow other departments as needed

Please, no phone calls!

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