Ticket Operations Coordinator

Chicago Blackhawks

Full Time
Chicago Blackhawks
Chicago, IL

Job Details

Department: Ticketing & Customer Relations

Reports to: Vice President, Ticketing & Customer Relations, and Executive Director, Ticket Operations


Coordinate ticket sales department event set-up and maintenance, sales reports, commission reportss, process business complimentary ticket requests and assist with sales incentive contestsprograms.


Primary Responsibilities:

  • Participate in event creating process.
  • Operate in the TicketMmaster operating system (Archtics), entering a vast amount of data, including sales orders and customer contact data.
  • Monitor all event details to guarantee complete accuracy including ticket prices, game dates/times, opponents and all related ticket text and information.
  • Communicate and coordinate event creation and maintenance process with sales and service personnel to meet all sales and payment processing deadlines.
  • Assist with account reconciliation to guarantee complete accuracy to all ticket related revenue collection.
  • Prepare weekly/monthly ticket sales reports for season and group tickets.
  • Responsible for all daily upkeep of all TicketMaster reports.
  • Work on the traffic flow of paperwork from the sales department to the Box Office for payment/processing and follow up on any problem orders as needed.
  • Fulfill complimentary and paid ticket requests on a game by game basis for entire organization.
  • Generate renewal and playoff invoices for season ticket accounts.
  • Attend meetings with TicketMmaster.
  • Assist with ticket related issues in Box Office on game days.
  • Assist Vice President of Ticketing with administrative and clerical support when required.
  • Assist in all sales related functions and events as needed.


Qualifications & Requirements:

  • Bachelor’s degree preferred
  • Preferably 2-3 years of sales and/or services experience in a sports or hospitality industry
  • Excellent written and verbal communication skills
  • Proficient computer skill and experience with MS Office and ticketing systems, such as Archtics and Microsoft CRM preferred
  • Ability to multi-task and meet required deadlines
  • Ability and willingness to work evenings, weekends, and holidays as required by game and event schedule

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