A global leader in hospitality and food service, Delaware North Companies, Inc. is one of the largest privately held companies in North America. The company has a strong reputation in its industries – hospitality, food service, travel and tourism, retail, gaming and entertainment- with more than 100 locations in the United States, Canada, Australia, New Zealand and England. Visit www.delawarenorth.com.
This position is located at TD Garden, located in Boston, MA. It is home to the NHL’s 2011 Stanley Cup Champion Boston Bruins and the NBA’s Boston Celtics. The state-of-the-art TD Garden is a year-round, 19,600-seat arena, fully equipped with a Pro Shop, four private restaurants, 89 executive suites, 1,100 club seats, and a multi-million dollar High Definition video scoreboard. Please visit www.tdgarden.com to learn more.
Responsible for the overall relationship and retention of TD Garden’s highest revenue clients: retaining, cultivating, and stewarding corporations and personal licensees in hospitality contracts.
Delivers proactive account management by serving as the primary liaison between clients and the Premium Club/TD Garden by means of experience driven strategies and day to day task completion
Assists management team in managing risks and their fiduciary responsibilities by discovering client goals and objectives, proposing new business solutions and implementing services and products to fulfill client needs and objectives.
Acts as a liaison to all Premium clients, including but not limited to contract administration, special requests, ticketing, client events, invoicing and payment plans, and all member communications.
Oversee execution of the client amenities and services to optimize client experience and maximize sales profitability.
Respond to all inquiries from Premium clients that they are accountable for via email, letters, and phone calls.
Cultivate optimal client relationships by attending multiple TD Garden events and interacting with clients to maximize their event experience.
Oversee execution of the clients ongoing touch points that are associated with the clients’ contract stage.
Responsible for achieving and or exceeding a personal annual renewal revenue quota for contracts that are expiring and fall under their representation.
Responsible for reaching or exceeding budgeted financial goals in one or more of our key retention categories, including but not limited to: contracted business, early extensions, customer upgrades, and client on-sales of additional ticket purchases.
Work collaboratively with Client Development to achieve the annual Premium Plan.
Assist with the creation of new amenity programs and develop special events for Premium Club members including premium trips, skates, play on parquet, open practices, Red Sox outings , etc.
Collaborate with Client Development Executives to solicit referrals for the purpose of generating new sales leads.
Work efficiently with finance to insure annual collections and box office for clients ticketing needs.
Be assigned and accountable for the facilitation and administrator of special projects such as: recommendations on client communication, facilitating client research, liaison with external associations, event planning, Sportservice, Saleforce administration, amongst others.
All other duties as assigned.